DATE & LOCATION

When is The Drop Festival?

The Drop 2019 dates and locations are:

  • Newcastle: Saturday 16th March | King Edward Park
  • Manly: Saturday 23rd March | Kierle Park, Manly
  • Coolangatta: Saturday 4th April | Queen Elizabeth Park
  • Torquay: Saturday 20th April | Torquay Common
  • Busselton WA: Saturday 1st June | Barnard Park
When do the festival gates open?

All 5 events will open 3pm and close at 10pm

Where can I find festival Maps and Playing times?

NEWCASTLE CLICK HERE 

MANLY CLICK HERE 

COOLANGATTA CLICK HERE 

TORQUAY CLICK HERE 

BUSSELTON, WA CLICK HERE 

TICKETING

How do I purchase a ticket?

Tickets can be purchased via eventbrite, ticketing links can be found on our website in the buy-tickets page

 

Please ensure that you do not purchase tickets from a third party distributor such as viagogo to avoid severe disappointment.

How much are tickets?
Newcastle 18+ event  
Ticket types  
General Admission  $95+BF
   
Manly 18+ event  
Ticket types  
General Admission  $95+BF
   
Coolangatta all ages event  
Ticket types  
General Admission  $95+BF 
Youth(13-17y)  $85+BF 
Child(12+under)  FREE register via eventbrite  
   
Torquay all ages event   
Ticket types   
General Admission  $95+BF
Youth(13-17y)  $85+BF 
Child(12+under)   FREE register via eventbrite 
   
Busselton WA all ages event   
Ticket types   
General Admission  $95+BF 
Youth(13-17y)  $85+BF 
Child(12+under)    FREE register via eventbrite  
   

 

Will tickets be available at the gate on the day?

No, tickets must be purchased prior to the event. Get in quick to avoid disappointment.

Can I purchase tickets at a reduced price if I come midway through at the event?

Tickets are sold at full price regardless of the time you arrive on the event day

Can I get a refund on my ticket?

No refunds will be given if you have simply changed your mind. 

Can I change the name on my ticket?
In an effort to stop customers from being scammed, The Drop Festival doesn't not offer a ticket transfer. However, to ensure safe repurchasing of tickets we have teamed up we Tixel. 
Tixel provides a facility where you can buy or sell tickets and they will reissue a new ticket in the buyers' name upon purchase. If you have arranged to sell or give your ticket privately to a friend, you can simply list the ticket for sale and before the final confirmation (in step 4), select the 'private listing' option. You can then send the unique link to the private listing to the new ticket holder. 
Can I change the locations on my ticket?
No, tickets are only valid for the location they are purchased for and cannot be transferred to a different event. 
I’m having an issue with my ticket, who do I contact?

If you are having an issue with your ticket purchased online, please contact Eventbrite here eventbrite.com.au/support/contact-us

Can i change my ticket type?

No changed to ticket types sorry. Please ensure you select the correct ticket at the time of purchase.

Do you have an official resale website?

Yes our official resale site is Tixel, you can access the event sites below. Please note Busselton does not have an official resale site you can purchase tickets for Busselton here 

Coolanagatta

Torquay 

I haven’t received my confirmation email/used the wrong email address?
Confirmations are sent automatically by email as soon as tickets are purchased. If you didn’t receive one the email address may have been entered incorrectly. 
Firstly, please check your junk mail. If you haven’t received anything or know you have used the wrong address at checkout, email [email protected] with your order number and full name and we can assist.

AT THE FESTIVAL

What form of ID do I need?
Patrons 18 years and over, attending any The Drop Festival event MUST provide valid photo ID at the gate. NO ID NO ENTRY.
Accepted forms of ID for patrons 18 years and over:
  • Current valid Australian Drivers License (with photo)
  • Current passport
  • Government issued proof of age card (eg. Keypass)
  • International Drivers License (with photo)
Patrons 13-17 years and attending an ALL AGES The Drop Festival event must provide valid photo ID at the gate to verify identity and age. Accepted forms of ID for patrons 13-17 years:
  • Current valid Australian Drivers License (with photo)
  • Current passport
  • Government issued proof of age card (eg. Keypass)
  • School ID card
No refunds will be processed for patrons who are denied entry for not providing accepted ID at the gate.
Children 12 years and under must be with a parent or legal guardian. Maximum 2 children per adult ticket. 
Will there be wristbands?

Upon entry to the festival all patrons will be issued a wristband. This must be worn for the duration of the festival. There will be no replacements for lost or broken wristbands. Wristbands are not to be transferred to friends. Any patrons found without a wristband will be immediately removed from the festival.

What if I lose my wristband?

No replacement wristbands will be issued. Any patrons found without a wristband will be immediately removed from the festival.

How do I remove my wristband?

Following the festival, the easiest way to remove the wristband is with scissors

Will EFTPOS be accepted on site?

Yes, EFTPOS will be accepted at the bars and stalls throughout the festival

What to Bring?

When packing your bag for the day please include the following

  • Your ticket
  • Valid ID
  • Your Phone
  • Sun protection
  • Hat
  • Cash
  • Small hand-held bags/backpacks only (no bigger than a A4 piece of paper)
  • Raincoats (if required) 
  • Plastic reusable water bottle. Metal water-bottles not accepted 
  • Good Vibes & Smile
What not to bring?

When packing your bag for the day please DO NOT include the following (or they will be confiscated)

  • Alcohol - any alcohol found at the Event Site will be confiscated and will not be returned.
  • Surfboards, Skateboards
  • Glass (jars, bottles, containers, mirrors and perfumes)
  • Metal reusable water-bottles 
  • Air horns
  • Illegal drugs
  • Weapons or explosives of any kind
  • Umbrellas, Gazebos, parasol
  • Picnic Rug 
  • Advanced personal vaporizers (or modified APVs) or liquid refills for E-Cigs
  • Nitrous oxide bulbs and canisters
  • Flares, fireworks, sparklers, explosives or any fire twirling equipment
  • Fires and open flames
  • Flammable liquids
  • Sound systems
  • Portable laser equipment and pens
  • Sharpies, markers, paint cans or paint pens
  • Drones or other remote control devices
  • Chairs (portable, folding, camping)
  • Anything studded (belts, wristbands etc)
  • Audio or video recording devices (including GoPro and similar)
  • Drones
  • Professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens; stands or other commercial equipment or anything deemed by Event staff to be professional photography equipment)
  • Kites or sky lanterns
  • Toy guns, water guns or slingshots
  • Monopods, tripods or attachment sticks (selfie-sticks)
  • Skateboards, scooters, wagons, carts, rollerblades, roller skates, bicycles, quad-bikes, segways, hoverboards, self-balancing scooters or any personal motorised vehicles
  • Animals (excluding service dogs such as guide dogs and police or emergency service dogs)
  • Unauthorised solicitation materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional items
  • Any other item deemed to be dangerous or offensive or potentially dangerous by Event organisers (in their discretion)
  • Protest paraphernalia and banners
  • Eskies and coolers.
What kind of Cameras & recording devices can I bring with me?

No professional cameras (read: cameras with detachable lenses) are permitted without formal media accreditation. Similarly, no audio or film recording equipment can be brought into the Festival.

I have prescription medicines that need to be stored. Is this possible?

Yes. Please see our medical staff upon arrival at the festival

Will Passouts be available at The Drop Festival 2019?

No, once you have left the festival you won’t be able to return.

Will there be medical facilities on site?

There will be full first aid medical facilities available at all festival locations, If you require medical attention, please see one of our medical tents and first aid Tents. 

If you have any prescription medication that needs to be specially stored please see the medical team immediately upon arrival.

Will there be security at the festival?

Yes, there will be security presence at all festival locations.

Will there be Police presence?

Yes, there will be police present at all Drop festival locations in 2019. This will include drug detection sniffer dogs. Police will also be conducting RBT and MDT tests in the areas surrounding all festival sites.

Please take this into consideration when attending. You know the consequences.

Can we bring own food and drink to The Drop Festival?

No external food or beverages are allowed to be brought to any festival site.

You can bring unsealed EMPTY reusable water bottles to use throughout the day

What happens if it rains on the day?

The show must go on. We recommend bringing warm clothes and raincoats.

Can I go bare foot?

No! Shoes are necessary for all festival locations. Thongs and Sandals are fine but we highly recommend to wear enclosed footwear. 

Where do I report any lost or found articles?

Found: Please take any found items to festival staff. 

Lost: If you have lost something please check with our gate staff on the day or alternatively please email [email protected] and we will try our best to help you.

TRAVEL

Will there be parking at the festival?

No, there will be no onsite parking at any of The Drop festival locations. Further information regarding where you can park can be found in the individual events section HERE

Are there buses to and from the event?

Yes, buses go to and from all of our locations. Further information regarding bus timetables can be found in the individual events section HERE

VOLUNTEERING

Can I apply to be a Volunteer at The Drop Festival?
Yes, you can submit your interest to our volunteering program here 

Artist Submissions

Can I summit my band/artist to perform at The Drop Festival?

We are no longer accepting artist submissions for 2019.

MEDIA

How can I get a Media pass?

All media requests should be sent to [email protected]

LOCAL RESIDENTS

Who do I call if I have a concern regarding the noise, litter or patron behaviour?

We will have a hotline set up for all festival locations and the number will be given to all local residents closer to the event dates.

Do I get a free ticket if I live close to the festival site?

We have a pre-determined radius surrounding all festival sites and will be contacting residents within closer to the event.

WEB POLICY

Privacy Policy

1. About this website

Website Owner = THE DROP FESTIVAL Pty Ltd (ABN (81617160184) (“ THE DROP FESTIVAL ”) (Domain name = www.thedropmusicfestival.comthe “website”)

2. About these terms of use

These website terms of use (“terms of use”) and the associated Privacy Statement (“privacy policy”) govern your access to and use of the website. You should read these terms of use and the privacy policy carefully before using this website.

3Your access/use implies agreement

The website is available for your use only on condition that you agree to these terms of use. By accessing/using the website, you are signifying that you agree to be bound by these terms.

4. Modifications to the Terms

THE DROP FESTIVAL may revise and update these terms of use at any time. Your continued usage of the website after any changes to these terms of use will mean you accept those changes.

5. Modifications to the information

THE DROP FESTIVAL does not warrant the accuracy, adequacy or completeness of material on this website. All information may be changed, supplemented, deleted or updated without notice at the sole discretion of THE DROP FESTIVAL.

6. Errors and problems

THE DROP FESTIVAL does not guarantee that the website will be free from viruses, or that access to the website will be uninterrupted.

7. License and Ownership

The copyright for the content on this website is owned or licensed by THE DROP FESTIVAL and is protected under the Copyright Act 1968 (Cth) and by other copyright laws in both Australia and other countries. No material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of THE DROP FESTIVAL.

All custom graphics, icons, and other items that appear on the website and all associated trademarks, are trademarks of THE DROP FESTIVAL

8. [THE DROP FESTIVAL] Privacy Policy

The THE DROP FESTIVAL privacy policy governs the use of information collected from or provided by you at the website. A policy statement prepared by THE DROP FESTIVAL for the purposes of being made available to customers and the general public declaring the company's commitment to the Privacy Act 1988 (Cth) (hereinafter the “Privacy Act”) for a company required to comply is available at http://www.yourwebsite.com.au/privacypolicy.

9. Feedback, suggestions, comments or requests

THE DROP FESTIVAL encourages you to make feedback, suggestions, comments or requests (“comments”) but these comments may be made to [email protected] and if you do make comments, you acknowledge that: they will not be considered confidential or proprietary, and THE DROP FESTIVAL is under no obligation to keep such information confidential, and THE DROP FESTIVAL will have an unrestricted, irrevocable, world-wide, royalty free right to use, communicate, reproduce, publish, display, distribute and exploit such comments in any manner it chooses.

10. Outbound links

The website may contain links to third-party websites and resources (“linked sites”). These linked sites are provided solely as a convenience to you and not as an endorsement by THE DROP FESTIVA.  THE DROP FESTIVAL makes no representations or warranties regarding the availability, correctness, accuracy, performance or quality of the linked site or any content, software, service or application found at any linked site. THE DROP FESTIVAL may receive payments and/or commissions from operators of linked sites in relation to goods or services supplied by the operator as a result of you linking to the third party website from the THE DROP FESTIVAL website.

11. Inbound links

THE DROP FESTIVAL generally encourages and agrees to your linking to the Home page through a plain text link on your website without the need for agreement between yourself and THE DROP FESTIVAL. However, linking to any other page of the website is strictly prohibited, without express written permission from THE DROP FESTIVAL.

12. Jurisdiction

The Australian section is provided for use only by Australian residents. The law applicable to use of the Australian section and to disputes arising out of the Australian section is the law of the State of NSW and The International Section is provided for use by residents of any country in the world but, to the fullest extent permitted by law, the law applicable to use of the International Section and to disputes arising out of the International Section is the laws of the State of [insert state here] Australia.

13. Disclaimer of Warranties

THE DROP FESTIVAL makes no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or services provided by the website and disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for a particular purpose.

14. Limitation of Liability

If THE DROP FESTIVAL is found responsible for any damages, THE DROP FESTIVAL is responsible for actual damages only. In no event shall THE DROP FESTIVAL be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website.

15. General Conditions of Sale

The following Conditions of Sale shall apply to any product sold on this website. These Conditions of Sale constitute a complete and exclusive statement of the agreement and understanding between you and THE DROP FESTIVAL with respect to the subject matter hereof.

a) The goods delivered under this Agreement shall be of normal industrial quality unless herein specifically stated to the contrary. Any description of such goods has been given by way of identification only and the giving or use of such description shall not constitute any sale hereunder a sale by description.

b) The products available on the website for sale under these Conditions of Saleare only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years nor any other person legally prohibited from entering into a binding contract. By placing your order you are verifying to the THE DROP FESTIVAL that you are able to make a legally binding contract.

c) Your order is an offer by you to purchase a particular product for the price (including the delivery and other charges and taxes) specified on the website at the time of offer and shall be understood to be placed under these Conditions of Sale.

d) These Conditions of Salemay change from time to time and you are required within reason to revisit these before placing your order to ensure that these Conditions of Salehave not changed.

e) THE DROP FESTIVAL reserves the right to accept or reject your offer for any reason, including, without limitation, an error in the product description or the price posted on the website, the availability of the product, or an error in your order. Your contract with THE DROP FESTIVAL only comes into existence when THE DROP FESTIVAL forwards you an email containing confirmation of receipt of your order, an acceptance of your order, confirmation of receipt of your payment and details of likely delivery.

f) This contract shall be governed by and construed in accordance with the law in effect in the State of NSW and by entering into contract both parties are accepting the jurisdiction of the courts of the State of [insert Australian State here] in relation to any dispute between them.

g) You shall inspect the goods immediately upon their arrival and shall within seven (7) days give notice to THE DROP FESTIVAL if the goods are not in accordance with specified requirements. If you fail to give such notice, the goods shall be deemed to be in all respects in accordance with the specified requirements. No claim shall be recognised unless made in writing and received by THE DROP FESTIVAL within seven (7) days after receipt of goods by you. The total amount of any claim shall not exceed the actual invoice value of the goods claimed to be faulty.

h) Ownership and property in the goods supplied/delivered shall pass from THE DROP FESTIVAL to you when THE DROP FESTIVAL accepts your offer and assigns product in the THE DROP FESTIVAL warehouse. Risk passes to you upon delivery to your warehouse or to an agreed delivery point.

i) THE DROP FESTIVAL shall not be responsible for non-delivery or delay in delivery of any goods caused by force majeureand you shall be excused from performance of their respective obligations when and to the extent such performance is delayed or prevented by force majeure. If your need for the goods is reduced or suspended as a result of force majeure, and notification is within reasonable time of acceptance of the Order and prior to transfer of ownership, you shall be entitled to terminate the agreement. For the purpose of this commitmentforce majeure shall include but is not limited to natural disasters, civil disasters, political event, change of legal / political environment, business disruption, accidents, earthquake, flood, hurricane or typhoon, tornado, tsunami, volcanic eruption, wildfire/bushfire, landslide or avalanche, fire, flood, storm, earthquake, terrorist acts, revolt, war, financial markets disturbances, changes of regime or tax or regulatory authority, energy failure, external telecommunications failure, and/or failure of transport systems.

j) You assume all risks and liabilities for consequences arising from the use of the goods whether singly or in combination with other goods and indemnify THE DROP FESTIVAL in respect of any such use. THE DROP FESTIVAL is not liable for any infringement of patent rights arising out of the use of such goods by you or your instructions, expressed or implied, and it is your responsibility of to ensure that the goods when used by you are not damaged and no liability will be accepted by THE DROP FESTIVAL for the consequences of the use of damaged goods by you.

k) Nothing in these Conditions of Saleis intended to exclude, restrict or modify any statutory obligation of THE DROP FESTIVAL implied by the Goods Act, 1958.